Refund policy

At NUTRITION & SANTE IBERIA SL (operating via x366h1-yk.myshopify.com), we strive to ensure that every desktop storage solution, travel packing cube set, and home organizing hook enhances your daily life with convenience, order, and aesthetic harmony. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy details your rights and the exact procedure to ensure a seamless, transparent experience.

1. 30-Day Return Window

We offer a flexible 30-day return policy. You have thirty (30) calendar days from the date you receive your package to request a return and dispatch the item back to our fulfillment center.

To be eligible for a standard return, your item must meet all of the following conditions:

  • Condition: The item must be unused, unwashed, undamaged, and in the exact same condition that you received it.

  • Packaging: All desktop organizers, luggage compression bags, and adhesive/hanging hooks must remain in their original product packaging, including all inner protective wrapping, user guides, tags, and hardware accessories.

  • Proof of Purchase: You must provide a valid order confirmation number, receipt, or proof of purchase associated with x366h1-yk.myshopify.com.

2. How to Initiate a Return

  1. Submit a Request: Contact our Dedicated Support Team at [email protected] before shipping any merchandise back. Please include:

    • Your full name and order number.

    • Clear photographs or a brief video highlighting the condition of the product and its original packaging.

    • A short statement explaining the reason for the return (e.g., changed mind, unwanted gift, incorrect size).

  2. Receive Authorization & Instructions: Once your request is reviewed and approved, our team will issue a Return Merchandise Authorization (RMA) along with detailed return mailing instructions.

  3. Package & Ship: Securely package the items to prevent damage during transit. Mail your return package directly to our designated return facility:

    NUTRITION & SANTE IBERIA SL — Returns Department

    Attn: JUAN MIGUEL LURI GARCIA

    Address: de la, Rda. Panderola, 9, p05 h, 12530 Burriana, Castellón, Spain

    Note: Packages returned without prior email authorization or sent to an address other than our designated return address will not be accepted or processed.

3. Return Shipping Costs & Expenses

  • Customer Responsibility (Standard Returns): If you are returning an item due to personal preference, remorse, ordering the wrong size/color, or no longer requiring the product, you are responsible for paying all return shipping costs. Shipping costs are strictly non-refundable.

  • Recommended Tracking: We strongly advise using a trackable shipping service or purchasing postal insurance. We cannot guarantee that we will receive your returned item, and we are not liable for lost or misrouted packages returned by customers without tracking.

4. Damaged, Defective, or Incorrect Items

We take extreme care in quality control, but if your package arrives damaged in transit or contains incorrect/defective products (e.g., cracked plastic drawers, broken zippers on storage bags, missing hook mounting accessories):

  1. Immediately inspect your order upon delivery.

  2. Contact us within 48 hours of delivery at [email protected].

  3. Attach clear photos showing the outer shipping box, shipping label, damaged product, or broken parts.

  4. Once verified, NUTRITION & SANTE IBERIA SL will provide a prepaid return label or issue an immediate replacement/full refund at zero additional cost to you.

5. Inspection, Processing, & Refund Timeline

  1. Receipt & Quality Audit: Upon arrival at our Burriana facility, our returns team will inspect the item within 3–5 business days.

  2. Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on item condition.

  3. Refund Disbursement: If approved, your refund will be processed immediately. The payment will automatically be applied back to your original method of payment (Credit/Debit Card, PayPal, etc.).

  4. Posting Time: Please allow 5–10 business days for your financial institution or credit card provider to process and post the refund balance to your account.

6. Non-Returnable & Final Sale Items

Certain types of goods cannot be returned:

  • Gift cards and promotional voucher codes.

  • Items marked clearly as "Final Sale", "Clearance", or "As-Is" at the time of purchase.

  • Products showing visible signs of intentional damage, alteration, or heavy usage.

7. Exchanges

The fastest way to ensure you get the exact size, drawer layout, or storage bag color you desire is to return the item you have following the steps above. Once the return is accepted, make a separate purchase for the new item on x366h1-yk.myshopify.com.